Shipping Policy

Shipping & Delivery Policy

1. Delivery Areas

Locashop currently operates in select cities and localities. Available delivery zones are shown at checkout based on your pincode. Sellers may define their own delivery radius within our platform.

2. Delivery Timelines

• Standard delivery: 30–90 minutes (local orders), depending on the seller's preparation time and rider availability.
• Scheduled delivery: Available for select sellers; choose your preferred slot at checkout.

These are estimated timelines. Actual delivery may vary due to high demand, adverse weather, traffic, or operational constraints.

3. Delivery Charges

Delivery fees are calculated at checkout based on distance and are shown transparently before payment. Occasionally, sellers or Locashop may offer free delivery promotions.

4. Tracking

Once your order is picked up by a delivery partner, you will receive real-time tracking via the Locashop app. SMS/WhatsApp notifications are sent at key order milestones.

5. Failed Delivery

If you are unreachable at the time of delivery, the rider will attempt contact. If delivery cannot be completed, the order may be returned to the seller and a re-delivery fee may apply. Perishable items cannot be held and will be disposed of.

6. Damaged or Lost Orders

If your order is damaged in transit or not received despite a "delivered" status, contact us within 48 hours. We will investigate and issue a refund or re-delivery as appropriate.

7. Contact

Delivery queries: support@locashop.in or call our helpline (number listed in the app).