Return & Refund Policy

Refund & Return Policy

We want you to be completely satisfied with every purchase on Locashop. If something goes wrong, here is how we handle it.

1. Eligibility for Returns

A return/refund request is eligible if:

• The item received is damaged, defective, or significantly different from the listing.
• The order was not delivered within the estimated window and was marked delivered.
• You received an incorrect item.

Requests must be raised within 48 hours of delivery via the app or at support@locashop.in.

2. Non-Returnable Items

• Perishable goods (fresh produce, dairy, baked items) unless clearly damaged.
• Personal hygiene products once opened.
• Items on sale marked "non-returnable".

3. Return Process

1. Raise a dispute in the app or contact support with your order number and photos.
2. Our team reviews the request within 24–48 business hours.
3. If approved, a pickup may be arranged or you may be asked to dispose of the item (for low-value damaged goods).

4. Refund Timeline

• Online payments (UPI, card, wallet): Refund credited within 5–7 business days to the original payment method.
• Cash on Delivery (COD): Refund issued as Locashop wallet credits, redeemable on your next order.

5. Order Cancellations

• Cancellations before seller acceptance: Full refund, processed within 5–7 business days.
• Cancellations after seller acceptance: Subject to seller's cancellation policy; a partial or no refund may apply.

6. Disputes

If you are unsatisfied with the resolution, escalate to grievance@locashop.in. We aim to resolve all escalations within 7 business days.