Privacy Policy

Learn about your privacy rights and how your data is handled.

Privacy Policy

Locashop ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

  • Account data: Name, email address, phone number, and password (hashed).
  • Order data: Delivery address, order history, and payment method (we do not store full card details).
  • Device & usage data: IP address, device type, browser, and pages visited, collected via cookies and analytics.
  • Location data: With your consent, we collect your real-time location to show nearby stores and estimate delivery times.

2. How We Use Your Information

  • Process and fulfil your orders.
  • Send order confirmations, updates, and support communications.
  • Personalise your experience and improve our services.
  • Comply with legal obligations (e.g., tax records, fraud prevention).
  • Send promotional messages — you may opt out at any time.

3. Data Sharing

We do not sell your personal data. We may share it with:

  • Sellers: Order details necessary to fulfil your purchase.
  • Delivery partners: Name, phone number, and delivery address to complete delivery.
  • Payment processors: As required to process transactions securely.
  • Legal authorities: When required by law or court order.

4. Cookies

We use essential cookies for platform functionality and analytics cookies (which you can disable in your browser settings). A full cookie policy is available on request.

5. Data Retention

We retain your data for as long as your account is active and for up to 5 years thereafter for legal and audit purposes. You may request deletion of your account data at any time, subject to statutory retention requirements.

6. Your Rights

Under applicable law you have the right to: access your data; correct inaccurate data; request deletion; object to processing; and data portability. Submit requests to privacy@locashop.in.

7. Security

We implement industry-standard security measures including TLS encryption, hashed passwords, and access controls. No system is 100% secure; we will notify you of any breach as required by law.

8. Children's Privacy

Our services are not directed to persons under 18. We do not knowingly collect data from minors. Contact us if you believe we have inadvertently done so.

9. Changes

We may update this policy and will notify you of significant changes. Continued use of the platform constitutes acceptance.

10. Contact

Data privacy queries: privacy@locashop.in.